| What Machines do you service? | We service what we sell! We are an authorized dealer and have a certified technician for Babylock, Brother, Bernina and Handi Quilter machines.
Please note that we do not service older or mechanical sewing models of these brands (see model list below).
We do not service Bernina machines that have been manufactured before 1998. This includes Bernina 532, 532-2, 534, 540, 540-2, 542-2, 600, 610, 614, 640-2, 642-2, 644, 700, 707, 708, 709, 717, 718, 719, 730, 731, 732, 741, 742, 744, 800, 801, 801s, 802, 802s, 803, 803s, 807, 808, 809, 810, 811, 811s, 817, 818, 819, 830, 830e, 830H, 831, 832, 840, 841, 842, 850, 900, 900E, 910, 910N, 930, 931, 932, 940, 950, 1000, 1001, 1004, 1005, 1006, 1008, 1010, 1011, 1020, 1030, 1031, 1080, 1090, 1120, 1130, 1230, 1260, 1530 & 1630 models.
Instead, we recommend Gerry who can be contacted at 306-543-2417. He specializes in mechanical sewing machines and also located here in Regina, sk.
If you would like, we can troubleshoot for $65. That way, you can decide how you would like to proceed.
If you are unsure if we service your machine, please don't hesitate to contact us before bringing it in.
| | Do I need to book an appointment? | | No appointments needed! Just bring in your machine at your convenience!
You do not need to bring any accessories (only if they are part of the issue you are experiencing). We have these on hand and do not want to risk misplacing them on you :)
Once you are here, please bring your machine inside and speak with our certified technician at the dutch door window on the right hand side of our store. They will ask you a couple questions and you will be on your way!
| | What is the turn around time? | We always tell our customers that it will be approximately 2 weeks, give or take.
Turn-around time depends on the amount of machines in front of yours, if it a general cleaning, quick fix or complex issue you are experiencing with your machine and if parts need to be ordered.
| | When will I know when my machine is ready for pick-up? | Our certified technician will contact you via email, phone or text when your machine is ready.
If there are any questions or issues that arise during their inspection, such as parts needing to be ordered, they will contact you.
If you have not been contacted after 2 weeks, please contact us to ensure we got your correct contact information.
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