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Frequently Asked Questions


Online Orders


When will my order by ready for pickup?
You will receive an email notification letting you know your order is ready for pickup. You can also check on the status of your order by clicking on the link at the bottom of your order confirmation email.

Depending on the size of the order and how busy we are, we usually fill an order within an hour!

Kindly allow up to 24 hours since your order was placed for the notification before picking up. 




I have not received confirmation for my order.
Our system will automatically send an email confirmation when the funds are processed. 

Sometimes our emails are flagged as spam/junk, check those folders in your email first.

In rare cases, there might also be a security setting on your email service to prevent spam/junk from being received in your inbox.

Try using a different email and double-check that your email is correct.   

When in doubt, you can text us at 306-585-2227 or email order@sewcindy-rella.com to confirm your order or email address.


Shipping


Do we ship to the United States?
Yes! We offer international economy shipping with tracking.

If you have issues with your order at checkout, please email us order@sewcindy-rella.com for help!

What are your shipping options?
Due to the range of items on our website, we can only estimate shipping at checkout. Our estimate takes into account the dollar value of items and therefore can be more expensive to ship. After properly measuring and weighing your package, we will refund shipping overages and invoice insufficient funds over $5.00. We cannot ship lettermail. 

We offer is Expedited Flat Rate Shipping for the price of Standard through Canada Post. International Economy for packages less than 2kg to the United States. All packages include tracking. We will always ship your package the most economical method possible. 

Feel welcome to ask us for a shipping quote before purchasing by emailing us.




Machines


I am dreaming about buying a machine but I'm not sure which one.
Bibbidi bobbidi boo, our team will make your dream come true!

We understand that machines are large investments and our goal is to help you be able to sew happily. 

Shopping for a machine is like shopping for a car! It's best to take a test drive on different machines to know what feels right. Therefore, we recommend getting a demonstration first to find the perfect fit for you.

Get a demonstration with a machine consultant by texting (306) 585-2227!



Machine Service


What Machines do you service?
We service what we sell! We are an authorized dealer and have a certified technician for Babylock, Brother, Bernina and Handi Quilter machines.  

Please note that we do not service older or mechanical sewing models of these brands (see model list below).  

We do not service Bernina machines that have been manufactured before 1998. This includes Bernina 532, 532-2, 534, 540, 540-2, 542-2, 600, 610, 614, 640-2, 642-2, 644, 700, 707, 708, 709, 717, 718, 719, 730, 731, 732, 741, 742, 744, 800, 801, 801s, 802, 802s, 803, 803s, 807, 808, 809, 810, 811, 811s, 817, 818, 819, 830, 830e, 830H, 831, 832, 840, 841, 842, 850, 900, 900E, 910, 910N, 930, 931, 932, 940, 950, 1000, 1001, 1004, 1005, 1006, 1008, 1010, 1011, 1020, 1030, 1031, 1080, 1090, 1120, 1130, 1230, 1260, 1530 & 1630 models. 

We recommend Gerry who can be contacted at 306-543-2417. He specializes in mechanical sewing machines and is also located here in Regina, sk. 





Do I need to book an appointment?
No appointments needed! Just bring in your machine at your convenience! 

You do not need to bring any accessories, power cords, foot pedals, feet, etc (only if they are part of the issue you are experiencing)




What is the turn around time?
Turn around time is approx. 2 weeks, give or take. Turn around time will depend on the amount of machines in line and if parts need to be ordered. 






When will I know when my machine is ready for pick-up?
Our certified technician will contact you via email, phone or text when your machine is ready. 

If there are any questions or issues that arise during their inspection, such as parts needing to be ordered, they will contact you.






Contact us by Text 306-585-2227  
Email order@sewcindy-rella.com
#2 1230 St John Street Regina, Sk. Canada

In - Store Hours of Service 
Monday thru Saturday 10:00 am - 5:00 pm
CLOSED all Statuary Holidays
  Online Shopping              Shipping
  Online Shopping 24/7         Monday thru Friday

Online Pickup
   Monday thru Saturday 10:00 am - 5:00 pm 
CLOSED all Statuary Holidays